User Guide

Farm/Seller Setup

Sign-up

  1. From the home screen, select the “Sign Up” on the top right hand side of the screen (unless you have already established an account, then simply login).
  2. Select “User Type: “Farmer” from the drop down
  3. Populate all the fields on the form:
    1. Email this is the email all notifications will be sent to
    2. First name
    3. Last name
    4. Display name This is name that will appears as your marketplace name
    5. Password
    6. Phone number (viewable only to Marketplace Admins, not buyers)
    7. My Address (Enter your farm/business address)
  4. Select Submit, follow on-screen instructions to validate your email by opening the automated email from you inbox
  5. Within the email select the button (or link) to validate email NOTE: Access to post listings will be restricted until FarmFlow admin has approved your submission
  6. Upon admin approval you will have full access to post listings

Post Listings

  1. Once you have been approved by a FarmFlow DE administrator, you can begin posting your listings.
  2. Select “Post a new listing” at the top right of the screen
  3. The application will walk you through a series of screens to get your listing uploaded
  4. From the Details section:
    1. Listing type: which is limited to: Fruits, Vegetables, Protein or Herbs
    2. Category: this is limited to “Pick up” only. Any delivery options must be worked out between you and any buyer (outside or inside of the application)
    3. Listing title: appears as the title of the item being sold
    4. Listing description: any additional details you’d like to assist in selling the item(s)
    5. Pickup Address: where users can pickup their orders
    6. Pickup Details: additional instructions of where in the store/farm/location to pickup order
    7. Item is only available until (Date): Set the date the items are available to be bought
    8. Pickup window: time window that your business is open for customers to pick up their items
    9. Notes: anything additional you would like to add.
  5. Select “Next” button
  6. Enter the Pricing & Stock:
    1. Price per lb: Only pounds available for the POC
    2. Select how much: Quantity of stock you have based on the weight listed above
  7. Select “Next” button
  8. Upload photos of the item(s)
  9. If you have not done so already, you will be asked to setup payout details via Stripe.
  10. Selecting "Publish Listing" will bring you to a review screen where you can see what your posted item(s) will look like to sellers. Note: you have the option to send messages back and forth between seller and buyer within the application.

Link Existing OR Setup New Stripe Account

  1. You can establish your payout method by selecting the round icon at the top with your initials > Account Settings > Payout Details OR you will be directed to the same location during your first posting of an item.
  2. Enter if you are an individual or company and your country and submit
  3. Setup Stripe account by selecting “Get verified” button
  4. Then follow the Stripe onscreen instructions to get setup. If you have a Stripe account, you’ll be asked to login; if not, you will be asked to establish one. You will need an email, phone number, personal details, and connect to an existing bank account.
  5. You will also be asked to populate the following screen:
  6. Search and select your bank; you then be prompted to login
  7. From here the experience may vary depending on your bank, but generally you’ll login, agree to terms, and select which account to use. Some additional confirmations and then you will be directed back to FarmFlow.
  8. Once complete, you are ready to post your listings to make available for buyers to see.

Manage Inventory and Listings

  1. Navigate over you initials in the top right hand corner and select "Your listings"
  2. Select "Edit listing" or "Manage stock"
    1. If you have started a listing but haven't posted it yet, you can select the "Finish listing" button
  3. Use the left navigation to identify the section of the listing you need to edit. Leverage "Pricing & stock" to update the inventory amount and is directly where you will be taken if you selected "Manage stock". Note: As transactions are completed, the stock amount will automatically be deducted according the quantity purchased.

Manage Profile and Account

  1. You can manage your profile and account by selecting your initials in the top right corner and then selecting Profile settings or Account settings.
    • Profile settings is where you manage all your marketplace facing details
    • Account settings is where you can manage:
      • Contact Details: manage your email and phone number for the account
      • Password: update your password
      • Payout details: Setup or manage our Stripe account linked to FarmFlow
      • Payment methods: Store payment methods
      • Manage account: Delete your account

Inbox

All notifications you receive in the app will be sent and stored here. Whenever a new item has been requested for purchase you will get a notification here and any new notifications will be indicated with a red dot appearing over the inbox link in the top right of the screen. Additionally you will receive emails to your email account on file as well.

Transaction Process

  1. Buyer select the listing, identify the desired quantity, selects the "Buy now" button, enters their payment details and selects "Confirm and pay $##.##".
  2. At this time the payment is processed and the money is held by Stripe. As a seller, you will get both an in application notification found in your inbox as well as an email sent to you email account on file. A status in your in app inbox will be listed as "Waiting for delivery" - which means a transaction has occurred to purchase your items.
  3. Select the item in your inbox and it will take you to the transaction. Once the buyer has picked up your items, select the "I've delivered this item" button.
  4. The buyer will get a notification and will select the "I've received my order" button and this will approve the payout. If the buyer doesn't select "I've received my order", it will automatically payout after 14 days.
  5. You will then have the option to select the button “Leave a review” and review your experience with that transaction with that particular buyer. Note: you have the option to send messages back and forth between seller and buyer within the application.

So in short: Payment → happens at checkout Provider marks delivered → confirms completion Buyer marks received (or auto after 14 days) → payout is triggered So the key moment for processing the payout is when the transaction is marked received, not when it’s marked delivered.

Buyer Setup

Sign-up

  1. From the home screen, select the “Sign Up” on the top right hand side of the screen (unless you have already established an account, then simply login).
  2. Select “User Type: “Buyer” from the drop down
  3. Populate all the fields on the form:
    1. Email (this is the email all notifications will be sent to)
    2. First name
    3. Last name
    4. Display name (This is name that will appears as your marketplace name)
    5. Password
    6. Phone number (viewable only to Marketplace Admins, not buyers)
  4. Select Submit, follow on-screen instructions to validate your email by opening the automated email from you inbox
  5. Within the email select the button (or link) to validate email NOTE: Access to post listings will be restricted until FarmFlow admin has approved your submission
  6. Upon admin approval you will have full access to post listings

Browse Listings & Transacting

  1. Select “Listings” at the top right of the screen
  2. Use the left navigation to filter Note: all listings are for pickup only unless you work out delivery with the seller outside the marketplace app
  3. Select the listing you would like to review and purchase
  4. Select the amount you would like
    1. FarmFlow does charge a 6% fee for managing the marketplace
  5. Select “Buy Now” button
  6. Enter your payment details and any additional instructions you desire
  7. Select “Confirm and Pay $XX.XX”
  8. Once you have picked up your order navigate back to your inbox where you can see a new notification where you can hit the button “I’ve received my order”. This will send a notification to the seller and the marketplace that the transaction is complete.
  9. You will then have the option to select the button “Leave a review” and review your experience with that transaction with that particular seller. Note: you have the option to send messages back and forth between seller and buyer within the application.

So in short: Payment → happens at checkout Provider marks delivered → confirms completion Buyer marks received (or auto after 14 days) → payout is triggered So the key moment for processing the payout is when the transaction is marked received, not when it’s marked delivered.

Manage Profile and Account

  1. You can manage your profile and account by selecting your initials in the top right corner and then selecting Profile settings or Account settings.
    • Profile settings is where you manage all your marketplace facing details
    • Account settings is where you can manage:
      • Contact Details: manage your email and phone number for the account
      • Password: update your password
      • Payment methods: Store payment methods
      • Manage account: Delete your account

Inbox

All notifications you receive in the app will be sent and stored here. Whenever a new item has been requested for purchase you will get a notification here and any new notifications will be indicated with a red dot appearing over the inbox link in the top right of the screen. Additionally you will receive emails to your email account on file as well.